Zendesk

Tickets, comments, satisfaction and agents. Zendesk connects through an OAuth 2.0 connection: its API takes an OAuth 2.0 sign-in, the platform keeps it, and your agent declares the connection with Zendesk's API address.

Moving off Zendesk? We move you over with your history, and run both side by side until every team has switched.

Zendesk alternative →

Inside SegmentStream

Connected once, used everywhere.

Connections are declared in your repository and authorised in the console. The credentials stay with the platform; apps, pipelines, workflows and the agent use them under the same roles.

The console's connections page: Resend, Xero, Stripe, Supabase, LinkedIn and Telegram connections, each connected, with the key it is declared under in code — Connections declared in code and authorised here. The credentials stay with the platform, never in the repository.

Connect Zendesk

Zendesk's API takes an OAuth 2.0 sign-in, so it connects the way any API does: three steps, with the credential kept by the platform and never in your code.

1
Your agent declares it
In connections/connections.py, with OAuth2Connection: Zendesk's API address and the credential as a Secret.
2
Deploy
```
$ segmentstream deploy
```
3
Connect
Configure the client ID and secret of your Zendesk OAuth application, register the redirect URI the connection shows, then sign in.
```
$ segmentstream connection configure zendesk
```
```
$ segmentstream connection authorize zendesk --open
```

Ask your agent

“Add Zendesk and load tickets changed since yesterday.”

The connection it uses

Any OAuth 2.0 APIAny API with an OAuth 2.0 sign-in.

Part of these solutions

Support desk

Your shared inbox, triaged, on the customer record

Zendesk alternative

Tickets on your own customer records, moved off Zendesk for you

More in Support

Help ScoutMailboxes, conversations, threads and customers.IntercomConversations, contacts and tags.FreshdeskTickets, conversations and agents.GorgiasTickets, messages and customer satisfaction.

All integrations →

Enterprise pilot

Want Zendesk set up for you?

Our forward-deployed engineers build one solution on your data, in your own workspace, as code you own. Tell us what you run today and what you want; your note goes straight to our founder.

One solution, on your data, in your own workspace
First version live in two weeks
Parity proven before anything is switched off
Fixed scope and price, credited to your contract if you continue

Not ready for a pilot? Send the form anyway with your question. An engineer will reply, not a sales rep.

How the pilot works

NameWork email

CompanyWhat should the pilot cover?

Anything we should knowHow did you hear about us?

Goes to our founder’s inbox. No sales queue, no newsletter.

Connect what your company runs.

Start a pilot

Our engineers build the first version on your data in two weeks, at a fixed price.

Or build it yourself with your coding agent:

curl -fsSL https://segmentstream.com/install.sh | sh