Acceptable Use Policy

This policy forms part of the SegmentStream Terms of Service and uses the same defined terms. It applies to you and to your Users, End Users, Agents, Customer Content and Customer Applications. The lists below are examples and are not complete.

1. Unlawful or harmful use

You must not use the Service to:

• break any law or regulation, or help anyone else to do so;
• store, publish or send content that is unlawful, defamatory, fraudulent, deceptive or harassing, or that incites violence or hatred;
• store, generate or distribute child sexual abuse material or any sexual content involving minors;
• infringe or misuse anyone's intellectual property, privacy, publicity or other rights;
• run phishing, impersonation, fake reviews, pyramid schemes or other scams; or
• deal with a sanctioned person or territory, or breach export control law.

2. Security and network abuse

You must not:

• access or try to access any system, account, Workspace or data without authorisation, including those of other customers;
• probe, scan or test the vulnerability of the Service or any other system without the owner's written permission;
• escape or try to escape a sandbox, container or other isolation boundary;
• host, send or control malware, ransomware, botnets or command-and-control infrastructure;
• take part in a denial-of-service attack, or send traffic designed to overload any system;
• intercept traffic, forge headers or origin information, or hide the source of traffic in order to deceive; or
• bypass authentication, rate limits, quotas, metering or billing.

You must not use the Service to test stolen card numbers or credentials, to store or pass on stolen data, or to buy, sell or share access keys for the Service or its AI models. You may test the security of your own Customer Applications, provided this does not affect the Service or anyone else.

If you find a vulnerability in the Service, report it to security@segmentstream.com and do not exploit it or disclose it to anyone else.

3. Resource abuse

You must not use the Service to:

• mine cryptocurrency or run similar proof-of-work workloads;
• run open proxies, VPN endpoints, anonymity relays or open mail relays;
• resell or give others raw compute, storage, bandwidth or AI model access, other than as a working part of a Customer Application;
• place a load on the Service that is unreasonable or out of proportion to a genuine business use; or
• open more than one account, or use disposable or automated sign-ups, to obtain free Credit or to get around a suspension or limit.

4. Messaging

You must not use the Service to:

• send unsolicited bulk or marketing messages by email, chat, SMS or any other channel;
• send messages to lists that were bought, rented or scraped;
• send messages with false or misleading sender details, subject lines or content; or
• breach the policies of the channel you send through, including WhatsApp, Slack, Telegram and email providers.

You must honour opt-outs promptly and keep proof of consent where the law requires consent.

5. Data

You must not use the Service to:

• collect or process personal data without a lawful basis or without the notices and consents the law requires;
• track, profile or monitor individuals in a way that is unlawful or that they would not reasonably expect;
• stalk, surveil or build a profile of a private individual;
• scrape or harvest data from a site or service in breach of its terms or the law; or
• store or process the categories of data banned by clause 5.7 of the Terms of Service.

6. AI models and agents

You must not use AI features or Agents to:

• breach the usage policies of the model provider;
• generate malware, instructions for weapons capable of mass harm, or content banned under section 1;
• impersonate a real person, or create a likeness of one, without their consent, or pass off Output as written by a human where the law requires disclosure;
• generate disinformation or interfere with elections;
• make a decision with legal or similarly significant effects on an individual without meaningful human review;
• remove or get around safety measures in a model or in the Service; or
• let an Agent act on a third party's system or account that you have no right to use.

7. High-risk use

You must not use the Service in any setting where a failure, error or delay could lead to death, personal injury or serious physical or environmental damage. This includes medical devices and clinical decisions, emergency services, the operation of vehicles or aircraft, weapons, and the control of critical infrastructure.

8. Regulated activities

You must hold every licence, registration and approval that your activity needs. You must not use the Service to carry on gambling, lending, payment, investment, insurance, legal, medical or other regulated services unless you are authorised to do so and you comply with the rules that apply.

9. Enforcement

If we reasonably believe this policy has been breached, we may remove or disable Customer Content or a Customer Application, suspend or terminate your account under the Terms of Service, and report the matter to the authorities. We may act without notice where the breach is serious or urgent. You must cooperate with any investigation.

10. Reporting and changes

Report a breach of this policy to abuse@segmentstream.com. We may update this policy under clause 18 of the Terms.