Senior Customer Success Manager
As a Senior Customer Success Manager at SegmentStream, you will help senior leaders at some of the well-known and fast-growing brands solve their most pressing digital marketing problems through applying our AI-driven marketing attribution and optimization technology.
The role involves a consultative and holistic approach to both digital marketing and client management. The ideal candidate would be a strong performer who is looking to directly impact the digital marketing strategy of some of the most innovative brands and have a lot of fun while doing it.
If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join a high-performing team and help blaze the trail for future growth.
At SegmentStream, we are building a cutting-edge marketing technology that is changing how leading businesses analyze and optimize the performance of their online marketing campaigns.
Our SaaS platform helps advanced digital marketing teams apply our own sophisticated machine learning algorithms to reveal the true incremental value of each marketing channel and campaign, and automatically apply these AI-insights to close the loop of data-driven marketing.
We’ve proven that our technology works and delivers the best ROAS possible for our enterprise clients across the globe. Check our latest success stories and you’ll understand why our solution is the next big thing in the digital marketing world.
We are fortunate to be VC-backed by one of the best investors in our industry — Fort Ross Ventures, one of the world’s leading startup accelerators - TechStars, as well as some biggest names in the B2B SaaS world, including the founders of Pipedrive, Dynamic Yield, and other great companies. We are also proud to say that SegmentStream is already trusted by over 50 enterprise customers around the world, including the UK, US, Canada, Australia, and lots of European countries.
What you’ll do:
- Own the overall success of the assigned portfolio of our blue-chip customers which partner with SegmentStream to improve their digital marketing results by implementing our innovate AI-driven marketing attribution and optimization platform;
- Be responsible for the full customer lifecycle including post-sales onboarding, product adoption and value delivery, post-implementation consultation, and following support;
- Work together with a team of Solution Architects and Performance Marketing Consultants to deliver the highest quality marketing attribution and optimization projects using our powerful SegmentStream platform;
- Control the value delivery process to the assigned list of clients — manage priorities, estimates, resources, and timelines;
- Act as a trusted advisor and consult customers on the proper usage of SegmentStream technology to achieve higher ROAS and lower CPA from their main advertising channels such as Facebook Ads, Google Ads, and others;
- Monitor the ongoing customer’s results and satisfaction of partnership with SegmentStream to ensure a renewal for the next contract term;
- Make sure clients are happy and ready to provide a positive testimonial to share their experience partnering with SegmentStream;
You’ll fit this role well if you are:
- Have successful relevant experience in a similar role. You’ve been working as an Account Manager / Project Manager / Customer Success Manager / Performance Marketing Manager in the digital marketing, web analytics, or performance advertising industry, and are now ready to take a step up in your career into a Senior-role at the fast-growing B2B SaaS startup;
- Experienced with marketing technology. You have previous hands-on experience working with popular marketing, advertising, or analytical tools like Google Analytics, Google Ads, Facebook Ads, and others.
- Problem-solver. At SegmentStream, we have a clear definition of who is the Senior-level person — it is the professional who can deal with serious challenges, find solutions to complex problems, and deliver abstract projects to the successful finish. If you have vast experience in finding your way out of challenging situations, and you have your own vision or framework on how to approach any problem you could face — you will thrive in SegmentStream in a Senior-level role, and can expect a bright future here!
- Have stellar communication and presentation skills. You write professional-looking emails with a clear structure and call to action. When communicating verbally you can explain complex concepts in simple terms and can ensure that people actually listen to you, and heard you;
- Ambitious. We are looking for a self-driven and energetic individual who wants to join a fast-growing global SaaS startup and build a massive company together while growing as a professional and future leader;
- Positive. Working at a startup is not always a smooth ride — you can face a lot of different challenges and shifting circumstances. However, when this happens — you are not becoming upset, and instead of a toxic attitude of finding someone to blame and being pessimistic about the issues, you can find solutions and workarounds together with your team while being positive, energetic, and optimistic about the future;
- Entrepreneurial. At the current stage of our company development, we are seeking builders, not maintainers. If you are not happy with the status quo, and can pro-actively propose and implement new improvements that will make our product and company better, we will be happy to see you on our team and will trust you with an opportunity to make an impact!
- Confident. You are not afraid to lead conversations with senior executives, and can persuade another person who is clearly wrong about some topic is to change their beliefs without sounding arrogant;
- Quick-learner. You can admit what you don’t know, and learn fast when it comes to new products, technical concepts, and changes in the environment;
- Love helping people. You genuinely care about customers and want to make them happy while having a strong position and acting like a trusted advisor. You feel proud and happy when you’ve been able to deliver value to the client even if it wasn’t that easy due to the initial lack of understanding on their side or other issues;
- Have no problems speaking and writing in English (B2-C2 level);
- Unique and high-quality SaaS product that solves a massive problem for a huge market;
- A vast portfolio of enterprise customers around the globe including the UK, US, Canada, Australia, and lots of European countries;
- VC-backed by top investors & angels, including Fort Ross Ventures, TechStars, founders of Pipedrive, Dynamic Yield, and other great SaaS entrepreneurs;
- Fast-growing, fully distributed, and international team of smart people who not only love what they do but are also really good at it;
- A great company culture that is embracing functional ownership, entrepreneurial mindset, and personal growth;
- Full responsibility from day one and being part of our results-driven working environment;
- A lot of opportunities for future career growth within the company;
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