Customer Success Manager
As a Customer Success Manager at SegmentStream, you will help senior leaders at some of the well-known and fast-growing brands solve their most pressing digital marketing problems through applying our AI-driven marketing attribution and optimization technology.
The role involves a consultative and holistic approach to both digital marketing and client management. The ideal candidate would be a strong performer who is looking to directly impact the digital marketing strategy of some of the most innovative brands and have a lot of fun while doing it.
If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join a high-performing team and help blaze the trail for future growth.
At SegmentStream, we are building a cutting-edge marketing technology that is changing how leading businesses analyze and optimize the performance of their online marketing campaigns.
Our SaaS platform helps advanced digital marketing teams apply our own sophisticated machine learning algorithms to reveal the true incremental value of each marketing channel and campaign, and automatically apply these AI-insights to close the loop of data-driven marketing.
We’ve proven that our technology works and delivers the best ROAS possible for our enterprise clients across the globe. Check our latest success stories and you’ll understand why our solution is the next big thing in the digital marketing world.
We are fortunate to be VC-backed by one of the world’s leading startup accelerators - TechStars, as well as some biggest names in the B2B SaaS world, including the founders of Pipedrive, Dynamic Yield, and other great companies. We are also proud to say that SegmentStream is already trusted by over 50 enterprise customers around the world, including the UK, US, Canada, Australia, and lots of European countries.
What you’ll do:
- Own the overall success of the assigned portfolio of customers — leading brands and fast-growing startups with 6-7 figures digital marketing budgets (in USD) — which partner with SegmentStream to improve their digital marketing results by implementing our innovate AI-driven marketing attribution and optimization platform;
- Be responsible for the full customer lifecycle including post-sales technical onboarding, product adoption and value delivery, post-implementation consultation and support;
- Work together with a team of senior Data Analysts and Performance Marketing Consultants to deliver the highest quality marketing attribution and optimization projects using our powerful SegmentStream platform;
- Control the value delivery process to the assigned list of clients — manage priorities, estimates, resources, and timelines;
- Act as a trusted advisor and consult customers on the proper usage of SegmentStream technology to achieve higher ROAS and lower CPA from their main advertising channels such as Facebook Ads, Google Ads, and others.
- Monitor the ongoing customer’s results and satisfaction of partnership with SegmentStream to ensure a renewal for the next contract term;
- Make sure clients are happy and ready to provide a positive testimonial to share their experience partnering with SegmentStream;
- 2-4 years of customer-facing project management experience in the digital marketing / performance advertising space. Ideally, you’ve been working as a Account Manager / Project Manager / Customer Success Manager in a digital marketing agency or SaaS company;
- Hands-on experience launching & optimizing advertising campaigns in Google Ads and Facebook Ads, as well as analyzing the performance of these campaigns using Google Analytics.
- Previous experience leading calls with senior roles on the customer’s side, for example, Digital Marketing Director, CMO, Digital Director, Head of Performance Marketing, Head of E-commerce.
- Basic understanding of the modern technical concepts in the world of digital marketing — you know what is Data Layer, Cookie, Webhook, or JSON/XML Feed;
- Excellent communication, presentation, project management, and resource-planning skills;
- Energetic and able to keep a positive attitude under stressful and shifting circumstances;
- Entrepreneurial spirit and the desire to be a key player on a results-oriented team;
- Excited about rolling up your sleeves and getting stuff done in an unstructured environment of a hyper-growth technology startup, and grow together with the company;
- English B2 or above;
- Unique and high-quality SaaS product that solves a massive problem for a huge market;
- A vast portfolio of enterprise customers around the globe including the UK, US, Canada, Australia, and lots of European countries;
- VC-backed by top investors & angels, including TechStars, founders of Pipedrive, Dynamic Yield, and other great SaaS entrepreneurs;
- Fast-growing, fully distributed, and international team of smart people who not only love what they do but also really good at it;
- A great company culture that is embracing functional ownership, entrepreneurial mindset, and personal growth;
- Full responsibility from day one and being part of our results-driven working environment;
- A lot of opportunities for future career growth within the company;
Get started with SegmentStream
Request a personalized demo with our team!