Client Success Lead
SegmentStream — AI-powered data intelligence platform built for digital marketing teams.
Our mission is to make BI and Artificial Intelligence technologies more accessible for marketing teams to achieve their goals faster without developers and data scientists.
Our advanced SaaS platform helps companies to unify digital marketing and sales data from various data sources into their own data warehouse and apply AI-powered marketing attribution and automation to increase Return on Ad Spend across all the channels.
We are fortunate to be VC-backed by one of the world’s leading startup accelerators - Techstars, as well as some biggest names in the B2B SaaS world, including the founders of Pipedrive, Dynamic Yield, and other great companies.
In order to scale the business globally, we are looking for an experienced Client Success Lead who will lead and develop all our client’s relationships to ensure they get maximum ROI from their investments in SegmentStream in the shortest time possible.
The mission of this role in SegmentStream is to increase value for both the customers and our company. The Client Success Lead ensures that all our customers are getting the maximum value of our product, know about it, and are happy to buy more from us, and recommend us to their colleagues from other companies. But more importantly, the Client Success Lead is able to scale the customer success department as our company and the number of customers grows rapidly.
- Own overall success of customers, including onboarding, product adoption, retention and revenue growth.
- Create and implement initiatives to maximise Net Revenue Retention metric.
- Deliver successful projects to a rapidly growing portfolio of customers.
- Understand how customers are using the product and what value they receive from the SegmentStream. Find ways for them to use it more effectively and increase ROI.
- Build and implement processes to maintain low response times, high customer satisfactions and minimise churn.
- Communicate customers’ needs to the Product team and help shape our product roadmap.
- Lead the Customer Success function by building, training, and developing your team.
- 5+ years of Account Management or Client Success experience in the digital marketing field (ideally, you’ve been working with large clients in a digital marketing or web analytics agency).
- Strong track record of results that you are able to demonstrate through success stories with your clients, positive testimonials, etc.
- Leadership experience — you had experience in building and managing high-performing teams.
- Great project management skills.
- Excellent listening, writing, presentation and communication skills.
- Advanced English (C1/C2).
- Unique and high-quality SaaS product that solves a massive problem for a huge market.
- VC-backed by top investors & angels, including TechStars, founders of Pipedrive, Dynamic Yield, and other great SaaS entrepreneurs.
- Fast-growing, fully distributed, and international team of smart people who not only love what they do but also really good at it.
- A great company culture that is embracing functional ownership, entrepreneurial mindset, and personal growth.
- Full responsibility from day one and being part of our results-driven working environment
- A lot of opportunities for future career growth within the company.
Get started with SegmentStream
Request a personalized demo with our team or try SegmentStream for free today!